Reviewing the Negative

I have spent the afternoon laptop shopping.  After two days of issues, some serious, I decided it was time to start looking for a replacement.  It soon became apparent that no matter what I bought, it was going to suck… but is it really?

The answer is no.  Yes, everyone gets a dud from time to time.  Every brand has issues.  But, I suddenly had some clarity while I was comparing brands: people are more likely to leave a review if it is negative.

I had a Dell Latitude for many years and I loved it.  I never once left a review for the product.  I am not as happy with my Asus (it would get 3 stars, my Latitude would have scored 5).  I haven’t left a review for it either.  However, if I had shelled out $600 for a machine that was nothing but problems, oh yeah, I’d be leaving a review… One-star: it’s junk!

The same goes for customer service.  I was sent a text message today from my cell phone carrier, asking me to take a quick survey: 3 questions.  I got five-star service today when I called with an issue.  I took the survey, but normally, I wouldn’t have.  I told the woman before we disconnected that I got great service, no complaints on my end, so why do I need to take a survey?  However, if they had pissed me off… Yep, I’d be more than willing to take that survey and tell them what stupid, unhelpful, and blustery assholes they were.

Anyway, that’s where I’m at today… Laptop shopping.  sigh  And thinking of customer service.

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