Last week, I posted about my experience with the Magnuson Grand Hotel of Fayetteville in Arkansas. You can read it here. I gave the hotel a few days to return my money before actually publishing the post. When they didn’t, I went ahead and let the world read it.
Today is the sixth business day. Guess what? No money.
At this point, I’m not even sure it’s about the $160 due to be refunded. It’s about customer service and acceptable business practices. This is not some internet scam or online business headquartered in the someone’s basement. They have a physical address. I’ve been there!
I’ve issued refunds before at different places where I worked, it isn’t that difficult. I admit, I’ve never worked in a hotel, but could it really be so different? Also, we have provided the hotel with documentation of the extra charge. Yet, we do not deserve even a call back?
The original charge happened 25 September. I was informed 7 October that the refund had been issued. It is now 15 October and despite leaving a message yesterday, I did not get a return call.
So, I have taken it to the next level. I have contacted the Arkansas State Attorney General’s office and filed a complaint. I am flabbergasted by the lack of contact and communication from the hotel. How can a business be run is such a fashion?